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Sberbank training employees to read a course. “Business class” from Google and Sberbank - a free online course for entrepreneurs

To support the country's economy, the two largest companies widely known in Russia - Google and Sberbank - have developed unique project, allowing entrepreneurs to effectively develop their business with the help of modern technical solutions. Business class is a program that is designed to help beginning businessmen and individual entrepreneurs maintain and grow their business.

Who is the program suitable for?

Business class from Sberbank and Google is a universal training that will be useful for both beginning businessmen and experienced entrepreneurs. During the training process, the following points are considered:

Fast and efficient business development with minimal time and financial costs;
Frequent mistakes made during a career, which can lead to significant financial losses and which can be avoided;
Modern strategies that allow you to increase your income several times.

At the same time, classes within the course will not take much time - three hours a week in remote access is enough.

Program

The project is developing in two directions - for beginners and experienced businessmen. Everyone determines their level of training independently and chooses a training program in accordance with it.

Course for beginners

Consists of three steps.

Searching for an idea to implement. The most popular developing areas are considered, where it is easiest to take a stable position in the market.
Modeling. When an idea is found, it is necessary to have a clear idea of what its implementation will look like. At the visualization stage, connections between elements in a standard business building template are worked out.
Market research. It is necessary in order to understand whether the final product will be in demand. At this stage, the potential customer base, as well as the development of unique solutions that will help you stand out from the crowd of competitors.

Course for experienced business owners

As is the case with initial course, includes only three stages.

An effective manager. An expert in team interaction and achieving results will teach you how to correctly set priorities and choose the most comfortable style of communication with employees in order to motivate them to work.
Business model analysis. It is not enough to simply create a business model and follow it. It is always necessary to analyze the amount of income and expenses and cross out unnecessary expenses from the budget. Perhaps some processes require special attention and, with proper development, can bring good profits.
Market research. To maintain competitiveness, you need to learn to analyze customer demand, competitive offers and draw conclusions on how you can increase the value of your own product.

general information

The Business class training program lasts 5 months. It is recommended to attend classes online for at least three hours per week. The training is provided by the organizers free of charge.

In the process of learning to count in personal account students will receive bonuses, which can later be exchanged for gifts in the electronic store. Upon completion of the course, each participant will undergo a final test and receive an individual Business Class certificate.

Questions and answers

How long does the training take?

Practice shows that you need to devote 1 to 3 hours a week to the program. The entire program lasts five months.

How much does it cost?

It's free and will always be free.

Will I receive any confirmation of completion of the course?

Yes. After successfully completing the program: studying the required modules and final testing, you will receive a personal electronic certificate.

Why are points and ratings needed?

Points accumulated during training can be exchanged in the gift shop for bonuses after completing the program.

Why did Google and Sberbank create such a project?

The strategic priorities of both companies are to create new opportunities for economic development countries. This is how Google and Sberbank’s program for existing and potential entrepreneurs appeared in 2016: we introduce a wide audience to the latest techniques that allow them to develop businesses, and we do this with the help of advanced technologies.

Deputy Head of Department, Head of Personnel Development and Internal Communications Department of Sberbank Technologies, Elena Frantova on external and internal training.

Over the past year, we launched major educational processes. For example, more than a quarter of employees took courses at Training Centers in Moscow, St. Petersburg, Minsk and Novosibirsk. Sberbank Technologies conducted about 60 corporate trainings and education on project management, more than 10% of employees learn English. Internal seminars on “Development Factory”, “Ariadne”, and PIR appeared. But a lot still needs to be improved and debugged.

IT is one of the most dynamic business sectors, and in order to always offer up-to-date business solutions, IT specialists are forced to constantly update and expand their knowledge. Therefore, we build our training service on the basis that it must meet business needs for new knowledge, practices and experience and be as transparent and convenient for employees as possible.

Nowadays, learning processes are divided into two large blocks: external and internal. External training need to plan internal- you can visit without a preliminary plan (be sure to coordinate your absence with your supervisor).

It's nice that now we have our own classrooms (training and computer). Therefore, the bulk of internal training will take place here. At the end of February, the collection of individual training plans will begin. And in early April we plan to publish the final versions (agreed by the company management) in Quickr and begin work as planned.

Of course, we understand that it is extremely difficult to plan everything exactly to the course six months in advance. Therefore, as last year, we leave the option to undergo unscheduled training. But it will take a significant amount of time to coordinate unscheduled training. more strength and time.

Information about training in the company can be viewed on Quickr “Sberbank Technologies Training”. We are happy to receive all questions and, especially, suggestions by e-mail SBT-Training (in sigma or alpha). We try to work through each of the ideas so that they come to life, although this is not always possible immediately. Some of them are implemented within six months, while others form the basis of larger projects.

External training- training that can be purchased at Training Centers: technical courses, management trainings, project-based learning. You can complete such training at the training center itself according to a schedule or in a corporate format. The corporate format involves training conducted by an external trainer for a group of Sberbank Technologies employees according to the training center program. External training always involves payment.
Internal training- training is based on the transfer of unique knowledge and experience unique to the company. Typically, such training takes place in the format of 2 or 4 hour seminars, and is conducted by specialists from Sberbank Technologies or Sberbank.
Technical and professional education . This mainly involves training in external training centers on vendor products or methodologies. It is customary to include such courses and conferences in your personal training plan, based on your needs. professional development and business development. There is no single catalog of courses! The list that the training department provides is basic courses on the company’s core competencies. If you don’t find a suitable one among them, you should find and include the required course in your plan or contact the personnel development department with a question.
Management training. These are trainings on communications, management basics and personal development. A list of standard corporate trainings is posted in quickr. Trainings are conducted by professional trainers for corporate groups of Sberbank Technologies. Once every six months, a training schedule is compiled and posted in quickr. A week before the training, all interested employees receive information that the training will take place. The employee can take part in it or wait for the next date.
Project-based learning- includes a pool of courses on project management methodology based on the concepts of PMI and IPMA. A list of standard corporate trainings is posted in quickr. Trainings are conducted by professional trainers for corporate groups of Sberbank Technologies. Once every six months, a training schedule is compiled and posted in quickr. A week before the training, all interested employees receive information that the training will take place. The employee can take part in it or wait for the next date.
English language involves training in corporate groups twice a week during non-working hours - in the morning or in the evening. The training cycle lasts 4 months and involves mastering one level of training. Any employee can take part. Recruitment into groups occurs at the end of each cycle. 50% of the cost of classes is paid by the employee himself.
Internal courses- these are technical courses that are in demand a large number employees. Such courses are conducted in a corporate format, if possible in corporate classes with the involvement of an external or internal trainer, according to an authorized or proprietary program.
Knowledge Sharing Workshops lasts from 2 to 4 hours, during which discussions are held on the core competencies of the company, project processes and automated systems. Seminars are conducted by experts and leading specialists of the company. All interested employees can take part in the seminar by agreeing on the time of participation with their supervisor and the head of the current project.
Workshop. Practical lesson on internal corporate tools (Ariadna, Doctrix, SEODO, etc.). Classes last from 2 to 4 hours in a computer lab. The list of workshops will be updated in quickr. The class schedule is formed based on the enrollment of people in groups.
Individual training plan. Once every six months, each employee, together with his immediate supervisor, discusses a training plan, which may contain courses in technical, managerial or project training. Training is included in the general training plan for the department in an amount sufficient for development and not inconsistent with the production process, approved at the level of the department director. To initiate specific training, an employee simply needs to copy a line from the plan and send it to the training manager at least three weeks before the desired training date.
To accept participation in internal seminars, it is enough to decide on the desired topic, coordinate the time of your absence with the leader and come to the seminar. There is no need to include seminars in the plan.
Training format: individual carried out in case of filing a scheduled or unscheduled application to the CA.
Training format: corporate held for a group of Sberbank Technologies employees.

Sberbank International

Over 10 years of development, Sberbank has become a “bridge” between the economic systems of many countries and has taken leading positions in the countries where it operates. International business development is supervised by Sberbank International. Sberbank's international business is a network of subsidiary banks, representative offices and branches in 16 countries, over 28,000 employees and more than 14 million clients. Subsidiary banks actively introduce innovative products and are leaders in many areas, which is confirmed by prestigious awards from reputable financial publications.

HR block

Among the main tasks of the Block: selection, adaptation, training, development and motivation of employees; formation of corporate culture and volunteering, labor protection. The division's employees make every effort to ensure that their 314 thousand colleagues are surrounded by constant care and work with pleasure.

Wealth management

The block combines asset management, pension, insurance and depository businesses of Sberbank. A wide range of products is sold in all business segments: retail and corporate blocks, CIB and Private banking.
In 2016 total number products sold exceeded 32 million. Today, clients have the opportunity to make online purchases of insurance, pension and investment contracts through the website sberbank.ru, the websites of subsidiaries, Sberbank Online and Mobile Bank. The total number of electronic sales of welfare products in 2016 was more than 70 thousand.

Risks

The risk management system is guided by the recommendations of the Basel Committee on Banking Supervision, complies with the requirements of the Bank of Russia and complies with the experience of the best global practices. Sberbank is dynamically developing and transforming, protecting the interests of shareholders, strengthening competitive advantages, effectively managing capital and increasing its overall market value.
It was Sberbank that was the first to petition for the use of an internal rating system based on its own model assessments of counterparties to calculate capital adequacy. The result was the opportunity to significantly increase the level of capital adequacy of the Bank and the Group as a whole.
In the process of verifying and assessing the borrower’s reliability, a predictive analysis of the client’s creditworthiness, his behavioral characteristics, voice and other types of biometrics, as well as other modern technological solutions are used.

Corporate business

Blok’s team is improving the bank for 1.8 million corporate clients, helping entrepreneurs create new services and a new quality of life for our country. Today the Block faces major challenges: automating the lending process, creating the best bank for small, as well as large and medium-sized businesses, lending to regional authorities, building a convenient digital service platform and continuously improving banking products for business.

Corporate and investment business (Sberbank CIB)

The Bank's clients include the largest corporations, financial institutions, federal and subfederal authorities and organizations. Sberbank CIB offers corporate lending (trade finance), documentary business, investment banking, securities trading, as well as integrated financial solutions and financial advisory services. As of March 2017, the volume of the loan portfolio for the largest clients amounted to 7.4 trillion. rubles In 2016, Sberbank CIB was recognized as the most innovative investment bank in the Central and Eastern Europe according to The Banker magazine.

Strategy and development

The Strategy Team is a division of the future that creates a new image of the Bank. The unit studies the latest trends and tendencies, finds new ideas, participates in the formation of development strategies in all areas, and also supports the implementation of the strategy at every stage.
They work here purposeful people who are not afraid to take on the impossible and are accustomed to thinking two steps ahead. The team brings together specialists from various industries. Candidates are expected to be able to think strategically and be ready to tackle ambitious challenges.

Retail business

The largest block of the company not only offers starting positions in branches and call centers, but also has a lot of vacancies in the field of IT, Data Science, management and process optimization.
Sberbank's retail business clients make up 70% of the Russian population. Every day, 144 thousand employees help people make transfers, pay for services, get loans, make deposits, improve their living conditions, exchange currency, and carry out transactions with precious metals.
Today, 48 million of our clients use the web service and mobile app Sberbank Online, and Mobile Bank have more than 30 million users. Together with the client, we create the future and save the main resource - time.

Territorial development

Today, the regional network of Sberbank is 14 Territorial banks and 14,739 client offices, providing their clients with a full range of banking services in 83 constituent entities of the Russian Federation, in 11 time zones. Their work is coordinated by the Territorial Development Block.

Finance

The Finance block is responsible for financial support of the Bank’s activities: business planning, management and control of expenses, tax risk management, financial analytics and reporting according to Russian and international standards, transfer pricing, liquidity and capital management of the Bank.

Direct subordination to the President of the Bank

Directly subordinate to the President whole line divisions: Department of Marketing and Communications, Secretariat (that part of it that is responsible for organizing the work of the collegial bodies of the Bank and the Competition Commission), Ombudsman Service (involved in the examination and settlement of customer complaints, as well as mediation conflict situations), Department of Internal Audit and Intrabank Security, and, of course, a relatively new structural unit for the implementation of Agile.

Services

The “Services” block consists of the Departments of Real Estate and Operations, Construction, Security, and Business Administration; centers responsible for the storage and transportation of cash and precious metals, and the Supply Center. The main tasks of the Block: service support for business units, internal and external clients, ensuring uninterrupted operation, development and security of the Bank (physical security of facilities, combating cyber fraud, protection of information and electronic business).

Technology Block

Modern technologies and innovation are a sustainable source of formation of the Bank’s unique competitive advantages. The task of the “technology” block is to complete the moderation of Sberbank by 2018 and make it one of the technological leaders in the banking sector.

The Technology block is one of the sponsors and leaders of the Agile transformation project.

The main activities of the Block:

Development of a strategy for technological transformation of the bank;
Analysis of business processes and requirements for their optimization;
Analysis of business processes and creation of corporate IT architecture;
Development of banking products.

Part of the Technology Block is

This is about 300 thousand people in 22 countries of presence. For us, this is not only a major asset and a tool for increasing competitiveness, but also a serious responsibility for the professional and personal development of our employees. Therefore, in 2013, we continued to improve the training system for both general personnel and managers and key specialists of the group.

Training of employees of mass specialties

In 2013, the number of employees in the group's mass specialties - line management and specialists involved in the process of interaction with clients - amounted to about 157 thousand people. The main task of our training system is to help each of them improve their qualifications and level of competencies in the field of knowledge of the features of banking products and processes, the use of specialized software, as well as possession of effective communication and sales skills. Last year, more than 150 programs were developed: 61 programs for full-time training in 17 specialized training centers and 91 multimedia courses for self-study.

One of the new staff development tools in 2013 was a program to create specialized training offices of the bank, where for two weeks newcomers learn to serve private clients under the supervision of experienced employees and thus gain experience and receive support from mentors in difficult situations. Starting from 2014, training of employees under this program will take place in 130 cities of Russia.

To ensure uniform quality curricula and training processes, in 2013, a training audit procedure was introduced to identify areas for improving training programs, training business trainers and increasing the efficiency of processes. We plan to use this mechanism on a regular basis as one of the tools for managing the learning function.

The training systems for employees of mass specialties in the subsidiary banks and companies of the group are also being actively improved. The development of training programs takes into account the specifics of various functional blocks and their business tasks. Thus, DenizBank organizes training for employees at the Deniz Academy Corporate Academy in such programs as “Fundamentals of Lending”, “Operational Risk Assessment”, “Introduction to Investment Analysis”, “Financial Calculations”, as well as basic training for cash operations personnel. Several special training programs are being implemented for Sberbank Insurance employees, including a set of seminars from experts in various areas as part of the Corporate Academy program, as well as a series of regional and all-Russian conferences for sales department employees. In Sberbank Kazakhstan, in turn, a specialized The educational center for applicants and trainees, where more than 1,500 people were trained in total in 2013. Sberbank Ukraine organizes internal training for employees of mass specialties in accordance with the specifics of the activities of the retail, corporate and operational units; in 2013, 1,650 employees completed training.

Development of distance learning

We see great potential in development distance learning and we continue to develop a system of online courses for self-training of employees. In 2013, the increase in the share of distance learning in the bank compared to 2012 was 7.4%. In 2014, we plan to transfer another 10% of face-to-face training to a distance learning format to increase its accessibility and effectiveness.

We continued to use a unique portal for distance learning and employee development " Virtual school Sberbank Corporate University”, which provides access to the knowledge base and the possibility of team interaction in real time 24/7. In 2013, the number of registered users of the Sberbank Corporate University Virtual School platform amounted to more than 36 thousand people, more than 14 thousand courses were conducted.

Leadership training and development

Training for department heads and key specialists is carried out at the Sberbank Corporate University. In 2013, more than 35 thousand employees were trained there; Thus, the plan for training and development of managers and key specialists was completed by 117%.

In 2013, the Corporate University continued to implement training and development programs for group managers with leading international business schools:

developed and implemented a quality management system for the two traditionally most successful programs “Sberbank 500 - program for leaders” together with INSEAD-NES and LBS “Finance and Management for Bankers” together with London Business School. In total, in 2013, 433 employees received certificates under the “Sberbank 500 - program for leaders” program, LBS “Finance and Management for Bankers” - 54 employees;

the program “Management Innovation: Challenge of the 21st Century” was developed jointly with High school business from Stanford University. In 2013, the first module of the program for members of the bank’s Management Board was implemented;

a short-term training program “Improving the risk management system and risk modeling” was prepared jointly with School of Business. Haas University of California at Berkeley. In 2013, 64 heads of divisions of the Risks, IT and Finance blocks, as well as the Department for Work with Troubled Assets, completed training.

In 2013, the group also organized other training events on development professional competencies managers, in particular:

all group leaders underwent a series of trainings to develop constructive skills feedback employees, effective communications, time management, etc.;

new managers of DenizBank had the opportunity to develop management skills as part of the New Captains Club training program;

119 independent managers structural divisions The central office and branches of Sberbank Kazakhstan were trained in the new model of management by objectives (MBO).